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DELIVERY

We operate a simple pricing structure based on size of the package: letter, small, medium and large.

Letter - £2.50
Small - £3.90
Medium - £5.90
Large - £10.00


We aim to despatch goods within 2 working days (Monday to Friday) of receiving your order unless it is  personalised and hand made to order, in which case the estimated time for completion will be stated on the item. If there is likely to be a delay of more than 1 day we will contact you. At this moment in time we are only able to send to UK addresses. Our normal method of delivery is by Royal Mail Signed For 2nd Class post. 

PAYMENT


You can pay online securely by using PayPal. PayPal accepts debit and credit cards; you do not need to have a PayPal account. Please note your card details are transmitted to PayPal's secure server and are not passed on to Decolola. 

REFUNDS

Any unwanted items must be returned to us within 14 days. This does not apply to personalised and special order items which cannot be returned unless faulty. We will accept returns which are in good, re-saleable condition. Return carriage must be paid for by the customer. We will refund the cost of the goods in full. 
Faulty goods or goods damaged on delivery must be advised to us by email or post immediately and we will refund the cost of goods and return carriage. Because our goods are mostly handmade variations between items occur and we do not deem this to be a fault.
Please advise us immediately of any shortages to the order and we will arrange either despatch of missing item(s) or a refund will be issued.